Facilities management is an efficient, creative and innovative method of managing real estate and general services. These services are categorized into soft and hard services. Soft services include day-to-day services such as security, cleaning, health and safety, which ensure that the staff performs their tasks effectively. Hard services include building of hardware, for example, building fabric, which ensure the efficient and reliable operation within the organization.

Facilities management integrates all the departments and functions into one corporate world. It takes care of operations and maintenance that manages installation, operation and disposition of building systems. It also includes management of building structures, which is a combination of furniture, equipment, and external structures. Human and environmental factors are also taken into consideration by implementing best practices that promote security and health issues to ensure quality of work. The organizational effectiveness and emergency procedures are also developed and maintained at each level. Facility plans are implanted at each phase of asset life cycle from designing and programming to relocation and execution.

Facility management helps in exploring leadership qualities in personnel, which help in the planning and organization of all the functions. The facility services can be delivered in the most effective way to keep the workforce intact with each other. It allows all the team members to be in communication with each other, which results in effective performance and increased productivity in a short span of time. The finance of each facility is managed efficiently that ensures the smooth movement of resources between the departments.

The main aim of implementing facility management is to increase the productivity, optimize the quality, minimize the cost and achieve economies of scale. It is a multi-disciplinary approach to organizing resource for the success of the business enterprise. It is a huge contribution to the achievement of operational and strategic objectives at a corporate level. On operational level, it leads to an efficient and safe working environment, which is crucial for the effective performance of the workforce. It is considered to be the tool that translates the strategic goals of senior decision-makers into operational reality of the workforce.